Support — Mobile Master Mechanic App & CarLotSupplies.com
We're Here To Help
Whether you're using the Mobile Master Mechanic app or shopping the carlotsupplies.com store, we'll get you sorted fast. Pick the topic below that matches what you need.
What can we help you with?
Two products, two support tracks — choose the one that matches your question and we'll route you to the fastest answer.
Mobile Master Mechanic
Need help with Hank, work orders, your virtual garage, the parts hub, or account/billing questions about the MMM app?
- Diagnostic chat / Hank's recommendations
- Work order steps, parts numbers, or supplier links
- Garage, vehicle records, or service history
- Account, billing, or subscription
- App bugs or crashes (iOS / Android)
CarLotSupplies.com Website
Need help with an order, a return, a product question, your dealer account, bulk pricing, or anything on the storefront?
- Order status, shipping, or tracking
- Returns, exchanges, or damaged shipments
- Product questions, custom requests, sizing
- Dealer account, bulk pricing, or wholesale
- Website bugs or checkout problems
Or contact us directly
We answer within one business day. Real humans at a woman-owned auto-supply business based in Salem, Oregon.
Quick FAQ
Where do I track my order?
Log into your account on carlotsupplies.com and check the Orders tab. You'll also get a shipping confirmation email with a tracking link when your order leaves our warehouse.
How does the bulk dealer discount work?
Orders of 600+ items get an automatic 7% discount applied at checkout. No code needed. For larger or recurring bulk orders, email support and we'll set up a custom dealer pricing tier.
When does the Mobile Master Mechanic app launch?
We're in pre-launch right now. Reserve your spot on the MMM page and you'll be notified the day we drop on the App Store and Google Play.
What's the return policy?
Most products can be returned within 30 days in unused condition. Custom-printed items and bulk orders have a separate policy — email support@carlotsupplies.com with your order number and we'll help.
I'm having trouble with the website checkout. Help!
Email support@carlotsupplies.com with a screenshot and we'll fix it ASAP. We can also place the order over the phone if needed: (503) 555-1234.
