Mobile Master Mechanic Privacy Policy

Privacy Policy — Mobile Master Mechanic

Last updated: April 30, 2026

Angie's Auto Supplies operates the Mobile Master Mechanic mobile application, including all related information, content, features, AI diagnostic tools, and services, in order to provide you, the user, with an AI-assisted vehicle diagnosis and service-tracking experience (the "App"). Mobile Master Mechanic is powered by Supabase (database, authentication, file storage) and Anthropic (the AI engine that produces diagnoses), which enable us to provide the App to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you download, register for, or use the App or otherwise communicate with us in connection with it.

This Privacy Policy applies to the App only. For information about how we handle personal information in connection with our website and online store at carlotsupplies.com, please see our website Privacy Policy. If you use both the App and our website, both policies apply to you.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information. Please read this Privacy Policy carefully. By using and accessing the App, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you.

We may collect or process the following categories of personal information, depending on how you interact with the App, where you live, and as permitted or required by applicable law:

  • Contact details including your name (or display name) and email address.
  • Account information including your username, password (stored as a one-way hash; we never see your password in plain text), preferences, and settings.
  • Vehicle information including the year, make, model, trim, mileage, transmission type, and any optional photos or notes you add to vehicle profiles in your in-app garage.
  • Diagnosis content including the questions, symptoms, descriptions, and photos you submit during a diagnosis session, along with the AI-generated diagnoses, work orders, and parts recommendations the App produces in response.
  • Subscription information including subscription product ID, purchase token, and entitlement state. Payment card numbers, bank account numbers, and other financial details are processed by Google Play Billing (Android) or the Apple App Store (iOS) and are not visible to us.
  • Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
  • Device information including device model, operating system version, app version, language preference, and an anonymous device identifier used for crash reporting and subscription state.
  • Usage information including information regarding your interaction with the App, including which screens you view, which features you use, and crash and performance diagnostics.

The App requests the following device permissions on demand:

  • Camera — used only when you choose to photograph a vehicle issue for diagnosis.
  • Photo library — used only when you choose to attach an existing photo to a vehicle or diagnosis.

The App does not access your location, contacts, microphone, calendar, or files outside what you explicitly choose to attach.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you including when you create an account, complete a diagnosis, add a vehicle to your garage, communicate with us, or otherwise provide us with your personal information through the App.
  • Automatically through the App including from your device when you use the App, and through anonymized analytics and crash reporting.
  • From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf (see "How We Disclose Personal Information" below).

How We Use Your Personal Information

Depending on how you interact with us or which features of the App you use, we may use personal information for the following purposes:

  • Provide, Tailor, and Improve the App. We use your personal information to provide you with the App's functionality, including authenticating your account, generating AI-assisted diagnoses based on your vehicle and symptom information, saving your diagnosis history and garage records, processing your subscription, sending notifications related to your account, and creating a personalized experience.
  • Communicating with You. We use your personal information to provide customer support, respond to inquiries, send transactional messages (such as receipts and password resets), and maintain our relationship with you.
  • Security and Fraud Prevention. We use your personal information to authenticate your account, to detect and investigate possible fraudulent, illegal, or unsafe activity, and to secure the App. If you choose to use the App and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else.
  • Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

We do not use your personal information for advertising, and we do not sell your personal information. The App does not display ads.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

  • With service providers who perform services on our behalf, including:
    • Supabase — database, authentication, and file storage. Hosted in the United States.
    • Anthropic (Claude) — the AI engine that processes diagnosis questions and generates work orders. We send your symptom descriptions and vehicle context, but we do not send your name, email, or other identifying information to Anthropic.
    • Google Play Billing / Apple App Store — subscription processing.
    • RevenueCat (if and when enabled) — subscription state management. Receives only an anonymous user ID and purchase token.
    • Expo Application Services — app build infrastructure, anonymized crash reporting, and over-the-air updates.
  • When you direct, request, or otherwise consent to our disclosure of certain information to a third party.
  • With our affiliates or otherwise within our corporate group, including any future related entities operating under Angie's Auto Supplies.
  • In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants, and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the App, our rights, and the rights of our users or others.

Each service provider listed above acts as a data processor on our behalf and is bound by its own privacy policy and data protection agreement.

Data Storage, Security, and Retention

  • Data is stored on Supabase infrastructure hosted in the United States.
  • All connections between the App and our servers use HTTPS (TLS encryption).
  • Passwords are hashed using industry-standard algorithms.
  • Account, vehicle, and diagnosis data are retained for as long as your account is active. After account deletion, data is permanently removed within 30 days, except where retention is required by law (for example, billing records).
  • Anonymized crash logs are retained for 90 days.

No system is perfectly secure. While we work hard to protect your information, we cannot guarantee absolute security.

Your Rights and Choices

You can:

  • Access or update your account information from the App's Settings screen.
  • Delete your account and all associated data from the App's Settings screen, or by emailing us. Deletion is fulfilled within 30 days.
  • Request a copy of your data by emailing us.
  • Opt out of analytics in the App's Settings.

If you reside in the European Economic Area, the United Kingdom, or California, you have additional rights under GDPR / UK GDPR / CCPA, including the right to object to processing and the right to data portability. We honor these requests for users in any region. To exercise any right, email us using the contact details below.

Children's Privacy

The App is intended for users 18 years and older. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has used the App, contact us and we will delete the account and associated information immediately.

International Transfers

Your information may be processed in the United States, where our servers and AI providers are located. By using the App, you consent to this transfer.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be announced in the App and at the canonical URL of this policy. The "Last updated" date at the top of this policy reflects the most recent version.

Contact Us

Angie's Auto Supplies Email: angela@carlotsupplies.com Website: https://carlotsupplies.com

If you have questions about this Privacy Policy or how we handle your information, email us. We respond within 5 business days.